We want you to be satisfied with your purchase. If you need to request a return or refund, please review the conditions below and contact our support team.
Return Period
Eligible products may be returned within [15 days / confirmed return period] of delivery, subject to the requirements of this policy.
Return Conditions
To be eligible for a return, products should generally be unused, in their original condition, and returned with original packaging and accessories where applicable.
Non-Returnable Products
[Insert confirmed non-returnable products or conditions before publishing.]
How to Request a Return
Contact us at [Support Email] with your order number, product name, and reason for the return. Our team will provide the next steps if your request is eligible.
Refunds
Once an approved return is received and inspected, we will notify you regarding the refund. Approved refunds are issued to the original payment method. Processing time may vary depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and photographs of the issue so we can assist you.
Return Shipping
[Confirm whether return shipping is paid by the customer or covered by Mech Shop.]
Important
Please contact us before sending a product back. Do not ship a return without receiving return instructions from our support team.